Privacy Policy for Terrapin Digital

Effective Date: [11/24/2024]

Terrapin Digital (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.terrapindigital.com (the “Site”), or interact with us in connection with our digital marketing consulting services. By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services, as well as to ensure that we can respond to inquiries and communication efficiently. The types of information we may collect include:

Personal Information

When you use our Site or request services, we may ask you to provide certain personally identifiable information (“Personal Data”). This can include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Mailing address
• Billing information (if applicable)

Non-Personal Information

We also collect non-identifiable information automatically through your use of the Site, such as:

• Browser type and version
• Device type and operating system
• IP address
• Referring website
• Pages visited on our Site
• Time spent on our Site

This information helps us analyze trends and improve the functionality and performance of our Site.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and collect information for enhancing user experience. You can control cookie settings through your browser settings, but disabling cookies may affect the functionality of the Site.

2. How We Use Your Information

Terrapin Digital uses the information we collect in several ways:

• To provide and maintain our services, including responding to your inquiries and fulfilling requests
• To improve our website, products, and services based on your feedback and usage patterns
• To personalize your experience with tailored marketing and content
• To communicate with you, including sending newsletters, promotional emails, or responding to support requests
• To process payments for services rendered (where applicable)
• To monitor the usage of the Site and analyze data for improving service delivery
• To comply with legal obligations and enforce our terms and conditions

3. How We Share Your Information

Terrapin Digital respects your privacy, and we will not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our services, such as website hosting, payment processing, marketing, and analytics. These third-party service providers will have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, but we will notify you via email or notice on our website if such a change occurs.

4. Data Retention

We will retain your personal information for as long as needed to provide our services, fulfill contractual obligations, or comply with legal requirements. After this period, your data will be securely deleted or anonymized.

5. Your Data Protection Rights

As a user of Terrapin Digital’s services, you have certain rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Correction: You can request corrections to any inaccurate or incomplete personal information.
• Deletion: You have the right to request the deletion of your personal data, under certain circumstances.
• Objection: You can object to the processing of your personal data for marketing purposes or if you believe our processing is unlawful.
• Data Portability: You have the right to request a transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at the information provided below. We will respond to your request within a reasonable timeframe.

6. Security of Your Data

Terrapin Digital employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and other tools to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, so while we strive to protect your personal data, we cannot guarantee its absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Terrapin Digital. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policy of any website you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from anyone under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

If you are located outside of the United States, please be aware that your information may be transferred to and stored on servers in the United States or other countries where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer and processing of your data in these locations.

10. Changes to This Privacy Policy

Terrapin Digital may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this policy will constitute your acknowledgment of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Terrapin Digital
Email: [email protected]
Phone: 440-783-2102
Address: Cuyahoga Falls, Ohio